Last Updated July 28, 2022
Persons, organizations, agencies, the Cool Aunt team, or businesses that decide to fully access all the features available through Our Website are referred to as “Users” and are required to register with us.
To improve our Website and Services we may ask Users to complete surveys that we use for research purposes, although Users do not have to respond to them. We may periodically send Users information regarding the Services, updates, promotional emails new products, special offers, or other information which we think Users may find interesting. In such cases we will use the email address Users provided to us when they registered.
Information We May Collect From Users
Each User agrees that we may collect the following information about them: Name (or an anonymous form of Your name that You choose to use), contact information, including email address, phone number, age, gender, IP (Internet Protocol) address, information supplied during the processing of registering with us, data usage trends, data showing the effectiveness of promotional campaigns, browser information, demographic information, browsing preferences, browsing data, the type of device being used, Website usage information, information regarding any urls used with the Services, data regarding use of our Services, other information relevant to surveys and/or offers, and any other information we are legally allowed to collect. We require this information to provide Users with a better experience when using our Website and Services.
Heat Map and Tracking Software
We use various types of tracking software (“Tracking Software”) to track mouse movement, scrolling, time spent on a page/screen, pages/screens visited, and clicks in order to better understand our Users’ needs and to optimize the use of our Services and Website. The most common form of Tracking Software is referred to as a “heat map” and the forms of heat maps include scroll maps, click maps, and movement maps. Heat maps are graphical representations of data where values are depicted by color. Users hereby specifically agree to our use of Tracking Software and heat maps. [JL1]
Our Tracking Software may capture screen shots of Users’ mouse movements, scrolling, and clicking habits which helps us understand what Users want, care about, and do when using our Website by visually representing their clicks, taps and scrolling behavior. Some of the reasons why we use heat map software are as follows: to see if Users are reaching important Content or failing to see it, to find and use a page’s main links, buttons, opt-ins, and calls to action (“CTAs”), to see if Users are getting distracted by non-clickable elements, and to compare usage against mobile, tablet and desktop devices.
Website and Website Analytics
Targeted ads or interest-based offers may be presented to You based on Your activities on our Website. These offers will display as varying product banners presented to You while browsing. We also partner with third parties to manage our advertising on our webpages and our Website. Our third party partners may use technologies such as cookies to gather information about such activities in order to provide You with advertising based upon Your browsing activities and interests, and to measure advertising effectiveness. If You are in the US or Canada and wish to opt out of interest-based advertising visit http://preferences-mgr.truste.com If You are located in the European Union visit www.Youronlinechoices.eu. Please note You will continue to receive generic ads.
Users may find advertising or other content in our Website that links to third party websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on those third party websites and are not responsible for the practices employed by those third party websites. In addition, these third party websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website is subject to that website's own terms and policies.
What We Do With the Information We Gather
Each User agrees that we may use the information we gather as follows: In order to process a User’s purchase of Services, we must share certain personal information every time a User signs up for our Services or uses our Website. Such information may include the User’s e-mail address, physical address, phone number, and credit card information. Our service representatives may use Your telephone number or e-mail address to notify You of the status of Your purchase as necessary and appropriate. We may share User information with vendors, business clients, and other third-party providers who are performing services for us. We may also use User information for internal record keeping and data analysis. For our statistical purposes, we gather details of User visits to our Website and the information that Users access, including, but not limited to, traffic data, location data, browser usage, page visits, weblogs, and other communication data. When Users contact us, we may keep a record of that correspondence. We also use Users information to ensure that Content from our Website and the functionality of our Website is presented in the most effective manner for computer or mobile devices.
We will not share such personal financial information with third parties other than those third parties such as banks, processing gateways and merchant processors required to process a User’s purchase, and Users understand that we cannot control how the banks, processing gateways or merchant processors will use such personal financial information. Therefore, Users using our Website and Services hereby consent to such sharing of personal financial information. Each User agrees to assume the risk and agrees that it is their responsibility to properly handle, secure, not store and destroy such personal financial information as may be necessary to protect it from misuse. Users using our Website and Services hereby consent to such sharing of personal financial information and hold us harmless and indemnify us from any claims, breaches, loss, or damage resulting from the use of those banks, processing gateways, payment facilitators, and merchant processors we use. We shall not be liable to Users or any third party for misuse of such Content or personal financial information.
We may disclose information we collect from Users to an affiliate or other third party in the event of any merger, sale, joint venture, assignment, reorganization, liquidation, transfer or other disposition of all or any portion of our business, assets, or stock.
We may use third-party advertising companies to serve ads when Users visit our Website or use our Website. These third-party advertising companies may use advertising technologies such as cookies, web beacons and other similar advertising technologies. These companies may use aggregated information about Your visits to our Website or use of our Website and third party sites in order to provide advertisements and promotions about our Services and Website that we believe Users may find of interest.
Online eCommerce Platform
Social Media, Posts, Texts, Forums and Profiles
Please note that any Information Users provide on various forms of social media becomes available to the general public. We urge Users to exercise discretion and good manners when providing Information of any type or kind and deciding to disclose any personal information on social media platforms.
California Online Privacy Protection Act Compliance
As part of the California Online Privacy Protection Act, all users of our Website may make any changes to their information at any time by logging into their account and changing their information. We will not distribute their personal information to outside parties without their consent. We will not distribute their personal information to outside parties without their consent.
Children Online Privacy
If You are under 18 years of age we strongly suggest You use our website under the supervision of a parent or guardian. If we discover that we have collected any personally-identifying information from a person under the age of 13, we will promptly remove that information from our database.
Security Not Guaranteed
We use reasonable organizational, technical, and administrative measures to protect each User’s personal information under our control. However, we cannot guarantee 100% percent protection and security of such personal information. Please do not email or text us credit card information and/or other sensitive information.
What we Don’t do with the Information we Gather:
We will not disclose, sell, distribute, rent, lease or use any of a User’s data or pass on any such personal information to third parties, which are not our officers, directors, members, managing members, employees, business partners, affiliates, strategic partners, licensors, licensees, independent contractors, third party service providers, agents or representatives, unless we have Your permission or are required by law to do so.
We do not store Your credit card information. The credit card information and actual processing does not take place on and is not stored on our servers. The transaction is processed on the servers of the particular credit card processor we use to process the transaction.
We are committed to ensuring that personal information is secure. All non-financial Information and Site Content provided to us is stored on our secure servers. In order to prevent unauthorized access or disclosure, we have taken all reasonable steps and put in place suitable safeguards to secure the information we collect from Users online.
An IP (Internet protocol) Address is automatically assigned to the computer that someone is using by their Internet Service Provider (ISP) and is identified and logged automatically in our server log files whenever someone visits our Website. This also allows us to identify the time(s) of visit(s) and the page(s) or screen(s) of the Website that have been visited. Our collecting IP Addresses is considered a standard practice on the Internet and is done by many third party sites.
We may also obtain information about a User’s physical location, such as by use of GPS and other geolocation features in Your computer, laptop, or mobile device, or from other information we collect. For example, a User’s IP Address indicates the general geographic region from which they are connecting to the Internet.
Please email us at Team@TheCoolAuntSeries.com if You would like to request that Your personal information be removed from our data base.
Links to Third Party Sites
Access to and Control Over Information We Send Users
From time-to-time we may send Users emails about virtual meetings, events, or Services available through us. Users can opt out of receiving our emails by clicking the unsubscribe button at the bottom of the email.